ARFF Management

ARFF personnel are responsible for responding to aircraft accidents and emergencies at airport facilities, and undergo extensive specialized training.

In addition to its search and rescue obligations, ARFF is responsible for rescuing aircraft at risk of failing to execute maneuvers on the runway and removing aircraft wreckage after accidents.

Equipped with high-tech search and rescue and firefighting vehicles, ARFF teams are strategically positioned at five locations across the airport to respond to emergencies within minutes.

Airside Support Services Management

ARFF responsibilities include maintaining the cleanliness and functionality of runways and aprons; deterring birds and other animals from the soil areas around the runways; ensuring runway markings remain visible to pilots for their ground navigation; removing rubber residue from aircraft landing gear to prevent runway slipperiness; and with the use of 174 vehicles, they remove snow and apply chemical anti-freeze agents to prevent runway freezing.

Airside Safety and Compliance Management

The compliance of airside operations at iGA Istanbul Airport is verified in accordance with national and international regulations, while keeping abreast of current aviation developments to ensure operational requirements are safely met within the environment-vehicle-(air & land)-human triangle. It is responsible for ensuring that operational processes on the airside comply with the iGA Istanbul Airport handbook, instructions, and procedures. Throughout the PAT area, improvement procedures are implemented to ensure compliance with the standards for operations carried out by stakeholders, speed limits, seat belt and driver's licence checks, and by checking maintenance and construction works for permits, safety, and security. Preliminary on-site examinations of accidents and incidents occurring on the airside are conducted and documented in reports. Documented safety data is interpreted statistically. NOTAM distribution and monitoring are performed, ensuring a seamless flow of information to the teams. Compliance with national and international regulations is verified to maintain current information. New applications and developments are implemented in line with HEK, ADP, and other airport protocols.

Wildlife Management

Wildlife Management oversees the wildlife habitat to understand potential risks to flight safety and implement necessary precautions, constantly monitoring the activities of birds and other wildlife. In the event of a wild or stray animal sighting, appropriate precautions are taken, and the relevant authorities are engaged for coordinated efforts to prevent the animals from approaching the aircraft. Precautions are implemented and alerts are issued to avert aircraft collisions with birds by monitoring bird activity in the vicinity.

Airside Operations Management

The daily monitoring and administration of the PAT areas includes a coordinated execution of the activities essential for operational continuity, along with inspection and control in compliance with national and international regulations. The process includes wildlife and bird management, identification and mitigation of foreign object debris (FOD), execution of follow-me services, runway surface friction assessments, supervision and enforcement of regulations outlined in the Airport Security Plan (HEK), as well as issuance of permanent access cards, vehicle license plates, and driver's licenses. Operations also include verifying license plates and airside driver's licenses of vehicles entering and exiting through Apron entry gates (A and D).

APOC & The Directorate of Terminal Operations

The iGA Istanbul Airport Operations Center (APOC) is a control center where multiple internal (and potentially external) organizations collaborate to comprehensively enhance airport operations. Situated at the core of Istanbul Airport, this department processes and monitors data from various sources, generating information that accurately represents the airport's conditions.

Under normal circumstances, the Istanbul Airport Operations Center (APOC) functions as a central coordination hub for airport operations during irregular operations and operational emergencies. Furthermore, it ensures the proper and efficient use of resources by planning and allocating aviation resources in collaboration with the airport planning team.

The Istanbul Airport Operations Center (APOC) conducts integrated operation management activities, enabling employees and stakeholders to perform their duties accurately through the effective use of technological tools and solutions. At the center, where the airport's operational management decisions are made, monitoring, control, coordination, reporting, and analysis are performed to the highest standards.

Ramp Control

Parking planning is conducted for each aircraft using Istanbul Airport, whether on a scheduled or non-scheduled basis.

Flight Information and Counter Allocation

Counter planning is carried out on a 24-hour basis, ensuring accurate and current information is displayed on the flight information screens for passengers.

A-CDM (Airport Collaborative Decision Making)

The aim is to improve aircraft ground operations and pre-departure processes through collaboration and timely sharing of accurate information among all stakeholders, including airport operators, airlines, ground handling companies, and ATC, working together with Eurocontrol.

APOC Duty Management

The distribution and management of notifications received by the Airport Operations Center are diligently monitored, ensuring a seamless flow of information and prompt response to any potential situations that may adversely impact passenger comfort.

Terminal Operation Center (TOC)

To ensure a seamless operation within the terminal, the digital infrastructure is supported by a robust density tracking and CCTV camera system, facilitating efficient surveillance and management to avert potential disturbances.

Passenger Boarding Bridge (PBB)

PBB operations are monitored and controlled by processing requests from aircraft arriving at the bridged parking areas, ensuring timely and reliable service.

Technical Operations

The purpose of this is to facilitate the implementation of essential measures during technical difficulties or operational malfunctions.

Passenger Services Group Directorate

Call Center

Istanbul Airport Call Center can be reached on 444 1 442 (iGA). The main switchboard number for Istanbul Airport General Management is +90 212 891 91 91.

Incoming calls to the Call Center are routed to the appropriate department, and the required information is provided.

Digital Info Kiosk

Passengers can access live audio and video information services 24/7 via the digital information kiosks.

Information Desk

Guidance and information, announcements, parking lot payments and subscriptions, accessibility, and desk services are offered to our passengers through the information points at Istanbul Airport.

Lost & Found Property

Istanbul Airport has two Lost & Found Property Offices that are open 24-hours a day; one on the landside and the other on the airside.

VIP Services

High-quality VIP terminal services are ensured through on-site audits and efficient resolution of potential issues.

Terminal Operations Duty Management

High-quality Terminal Operation services are ensured through on-site audits and efficient resolution of potential issues.

Cleaning Operations Management

This department ensures the coordination, monitoring, and control of the cleaning and sanitation processes.

BHS Management (Baggage Handling System)

The Airport Baggage Handling System provides passengers and shareholders with continuous and timely baggage service.

APOC Coordination Management

The APOC Coordination Directorate is responsible for coordinating with internal and external stakeholders, preparing periodic operational reports, conducting operational support activities and service improvement processes, tracking management systems and documentation, and overseeing personnel workflows.

ASK-ME Service

The ASK-ME Service responds to all inquiries from guests within the Istanbul Airport terminal, offering essential guidance and meeting the needs of guests aged 65+, as well as those with special needs (wheelchair assistance, etc.), providing accompaniment as needed.

APOC Crisis Center

The APOC Crisis Center is equipped with vital technical equipment, communication devices, camera systems, video conference and sound systems, and CCTV monitors to effectively manage situations during and after a potential crisis.