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18/02/2024
a passenger arrived at new istanbul airport and reclaim his baggage a passenger arrived at new istanbul airport and reclaim his baggage
Arrival Passenger Guide

Transportation

Taxis

 

We offer accessible luxury taxis for guests using wheelchairs who require taxi transportation from our airport. Guests requiring an accessible taxi with a seating device to assist in boarding can register their request at the taxi desk located at the greeting area on the arrivals floor.

 

 

İETT

 

All İETT vehicles are accessible. Click here for more information on İETT timetables.

HAVAİST

 

Wheelchair users can use the midibuses provided by HAVAİST. Passengers traveling from the city center to the airport must submit their request to HAVAİST at least 6 hours in advance. Passengers with wheelchairs who require HAVAİST transportation from our airport, must notify the HAVAİST counters or contact them through their communication channels at least one hour prior to the scheduled transportation time.

 

Communication

 

E-Mail: [email protected]


Call Center: 0850 888 33 34


Click here to view the HAVAİST timetables.

 

 

 

Metro

 

The fully-accessible Istanbul Airport metro station, featuring accessible elevators, braille signage, and tactile paving, offers service to Kağıthane and connects to terminal entrance gate 4 along a tactile paving pathway.

Terminal Services

Assistance Services

 

Wheelchair services with an assistant can be requested from the relevant airline company. To receive assistance services without extended wait times, guests are advised to make reservations with their airline during ticket purchase or at least 48 hours prior to their flight. Guests who have made a reservation can inform the staff of their arrival, using the assistance call phones in front of the terminal entrance gates. Benches are available at the first entrance gate where you can wait for the assistant to arrive.

Wheelchair Service (for passenger companions)

Non-traveling visitors with mobility issues, who are meeting or sending off passengers, can request a complimentary wheelchair at the information desks before passport control.

 

The Locations:

 

  • Departures floor, at the Information Desk opposite terminal entrance gate 2
  • Departures floor, near the terminal entrance gate
  • Domestic arrivals, Information Desk opposite terminal entrance gate 9
  • Arrivals floor, international arrivals welcome area, information desk located opposite the 12th terminal entrance gate

Map

Accessible Toilets

Each restroom area in the terminal and parking area features accessible restrooms with braille signage, audible indicators for vacant/occupied status, and doors operated with motion sensors that open outward for the convenience of individuals with disabilities.

Adult Changing Facility

Our airport provides adult changing facilities equipped with height-adjustable beds. These rooms also feature stoma-friendly facilities.

 

 

The Locations:

 

  1. The first restroom area on the left, situated across from the departures passport checkpoint on the departures floor
  2. The restroom area for the remote G3 gates, located after the second security checkpoint for domestic flights on the departures floor
  3. The restroom area adjacent to the iGA Terminal Lost and Found Office, situated before the passport checkpoint on the departures floor
  4. Arrivals floor, international baggage claim hall, opposite baggage claim carousel 8A
  5. Arrivals level, domestic baggage claim hall, opposite baggage claim carousel 5A

Special Assistance Service Point

Special Assistance Service Points can be found at the check-in area for guests who are hypersensitive to noise and crowds. Rooms featuring resting chairs, a private space for prosthetic limb removal, and flight information displays offer our guests a comfortable resting area within the check-in zone.

 

 

The Locations:

 

  1. Departures floor, check-in area, across from the 1st terminal entrance gate
  2. Departures floor, check-in area, across from the 6th terminal entrance gate

Very Special Guest Room

Our Very Special Guest Card program provides exclusive privileges for guests with conditions such as autism, dementia, down's syndrome, cerebral palsy, parkinson's disease, and epilepsy, who are sensitive to noise and crowds, and require a calm space to rest. Guests approved for the Very Special Guest Card are given complimentary access to the specially-designed Very Special Guest Rooms situated within the flight gate areas, as well as the option to use iGA Buggy vehicles, which follow a designated route, accompanied by a companion.

 

The Locations:

 

  1. Departures floor, after the international passport checkpoint, flight gate B, across from flight gate B1
  2. Departures floor, after the domestic second security checkpoint, flight gate G, across from flight gate G6

Apply for the Very Special Guest Badge

Sunflower Lanyard

Guests with invisible disabilities, such as dementia, autism, and anxiety disorder, who may require additional sensitivity and support from staff members, can obtain a complimentary Sunflower Lanyard at the information desks.

Sunflower Lanyard

Departures Floor

Information Desk at Check-in Area D

Map
Departures Floor

Information Desk at Check-in Area K

Map
International

Information Desk Opposite Passport Control

Map
Domestic

Information Desk Opposite Flight Gate G1

Map
International

Information Desk Opposite The Transfer Security Checkpoint

Map
Arrivals Floor

Information Desk Opposite Exit Gate 12

Map

Charging Station for Electric Wheelchairs

We provide wheelchair charging stations for guests traveling with their own electric wheelchair.

 

The Locations:

 

  • Departures floor, check-in area, opposite the 1st Special Passenger Service Point located opposite the terminal entrance gate
  • Departures floor, after the second security checkpoint, in the Café Yanımda area adjacent to the remote G3 Gates
  • Departures floor, after the international passport checkpoint, in front of flight gate D, opposite the iGA Sleepod

Food Court for Special Guests

We provide specially-designed dining areas for guests with medical conditions such as Parkinson's disease, dystonia, and cerebral palsy, who prefer to eat in a private area away from crowds.

 

The Locations:

 

  1. Departures floor, the Food Court dining area situated opposite check-in island G, before the second security checkpoint
  2. Departures floor, the Food Court dining area located in the left corridor after the international passport checkpoint
  3. Departures floor, in the Food Court dining area located in the right corridor, after the International Passport Checkpoint

Visual Cues for Individuals with Parkinson's disease

We have introduced the Blue Ribbon Program to support guests with Parkinson's disease who may experience freezing episodes.

 

The Locations:

 

  1. Departures floor, international priority entrance passport checkpoint
  2. Departures floor, domestic priority second security control

Age-Friendly Support Personnel

Age-Friendly Support Personnel wear yellow vests and are stationed within the terminal to assist our elderly guests.

Healthcare Services

Pharmacy

 

Free blood pressure measurement is offered to guests who are over the age of 65, at the airport pharmacies.

 

 

The Locations:

 

  1. Departures floor, after check-in island B in the check-in area
  2. Departures floor, after check-in island M in the check-in area

Premium Services

iGA Fast Track

 

The iGA Fast Track service is located at the security and passport zones and is offered free of charge to guests aged 65+.

 

The Locations:

 

  1. Terminal Entrance Gate Security Checkpoint
  2. Terminal Entrance Gate Security Checkpoint
  3. Terminal Entrance Gate 7 Security Checkpoint
  4. Western side of the international passport checkpoint
  5. Eastern side of the domestic secondary security control
  6. International passport checkpoint
  7. International Transfer Security Checkpoints from International to International

iGA Buggy

Our Buggy vehicles operate on a specific route, and can be used free of charge by guests aged 65 and over.

 

 

The Locations:

 

  1. Departures floor, opposite gate C1, after the international passport checkpoint
  2. Departures floor, opposite gate E1, after the international passport checkpoint
  3. Departures floor, opposite gate D1, after the international passport checkpoint
  4. Departures floor, next to the Information Desk for flight gate G, after the international passport checkpoint
  5. Arrivals floor, between gates A3-A5 in the international flight gates area
  6. Arrivals floor, between gates B5-B7 in the international flight gates area
  7. Arrivals floor, adjacent to Gate D9 in the international flight gates area
  8. Arrivals floor, between Gates F5-F6 in the international flight gates area
  9. Arrivals floor, between Gates G5-G6 in the domestic flight gates area
  10. Arrivals floor, opposite Gate G10 in the domestic flight gates area

iGA Lounge

The iGA Lounge provides guests with an array of amenities, including rest areas, open buffet dining options, and a terrace. We offer a 35% discount for guests over the age of 65.

 

 

Where to find the iGA Lounge in the International area

 

  1. The iGA Lounge is located on the left side of the departures floor, after the international passport checkpoint
  2. The iGA Pop-Up Lounge is situated opposite Gate A6A in the A Gates area, after the international passport checkpoint on the departures floor

 

Where to find the iGA Lounge in the Domestic area

 

  1. Domestic departures floor, opposite Gate G6B after the second security checkpoint

iGA Baggage Wrap Service

The iGA Baggage Wrap service, providing secure and hygienic protection for luggage and personal belongings, offers a 35% discount to guests over the age of 65.

iGA Baggage Wrap Service

Departures Floor

Ticket Sales Office 3

Map
Departures Floor

Ticket Sales Office 4

Map
Departures Floor

Ticket Sales Office 5

Map
Departures Floor

Ticket Sales Office 6

Map

iGA Meet & Greet Special

The iGA Meet & Greet service, included in the iGA Pass Premium services and supported by personnel who receive special training on physical, sensory, or mental differences, is offered to guests over the age of 65 at a 35% discount. Reservations can be made through the call center or on the igapass.com website.

iGA Sleepod

iGA Sleepod cabins are offered to guests over the age of 65 at a 35% discount.